Questions? We’ve got answers!

Q: What are your hours of operation? A: We do pickups everyday, 8am – 8pm. But don’t wait to text us! We’ll respond to your quote as soon as we’re in the office (~8am). Q: I don’t have pictures… A: Go ahead and describe your items to us, and we’ll get you the best estimate we can! The team may need to evaluate and price the final while on-site though. Q: Is your service free? A: We are a paid service to haul your unwanted items. We recycle your items and donate everything we can! Q: Do you deal with E-waste? A: Absolutely! We can help you get rid of any kind of electronic waste you have on hand! We work closely with Salvation Army, Circosta, and other local E-waste centers to ensure the maximum amount of E-waste we pick up is recycled and reused! Q: Do you remove items from business or commercial spaces? A: We can clear out items from almost any space that you want! Q: Do you donate everything? A: We try to donate and re-home as much as we can. Therefore, we get creative to find a new home for your items so they can be reused instead of recycled or dumped. We also work closely with Goodwill, Salvation Army, Out of the Closet, and Friends of the San Francisco Public Library. Q: Can you help me out today? A: Yes! In fact, most of our jobs are scheduled same-day! Q: Can you come right now? A: Let’s make it happen! We do everything we can to get your unwanted items out of your hair ASAP! Q: Do you serve my area? A: For the moment, we serve the cities of San Francisco, South SF, Daly City, Pacifica, Oakland, and Berkeley, but depending on the nature and timeframe of the job, we may be able to accommodate! (We’ve gone as far south as Palo Alto.) Q: How many people come to pick up my items? A: For regular jobs, we send either a one or two-person team with a pickup truck (depending on the size and weight of the items). On larger jobs, we’ll send two (or more) teams! Q: Do I have to help lift anything? A: We’ve got it covered! Our teams come prepared to do the job on their own, so you can sit back and relax :). Q: Can we leave a review? A: Yes, please do! We appreciate any and all feedback. We’re still growing and learning: Q: How big are your trucks? A: We have few trucks, differing in size. Most trucks Toyota Tacoma style pickup trucks with 5–6 foot truck beds. However we also have a larger Truck with wood walls that we use for the bigger jobs! Q: Can I add just one more item? A: The team can usually accommodate small changes, but might need to adjust the price of the job slightly. If you have multiple items, please let us know ahead of time so we can be sure to send an empty truck! Q: How do I pay? A: Our teams can take cash or credit at the pickup, once they’re all loaded up! Q: Do I need to be there? A: We really try to schedule pickups for when you or someone you know can be present in case we have any questions for you! If you can’t be present, we can take your payment in advance of the job and you can leave the items someplace we can access. Q: Do you move pianos? A: Pianos are not within the scope of our service. We recommend going with a professional, insured piano mover. Q: Is there anything else you don’t pick up? A: We don’t pick up illegal substances, explosives, or materials with asbestos. Q: What if I’m not a texter? Can I get a quote and schedule over the phone? A: We initially wanted you to text us for your convenience. It is also easier for us to give you an accurate price quote with a picture of the items. If you find it easier to give us a call, we can definitely discuss your pickup over the phone! Q: What if our building requires proof of insurance? Can you provide this? A: Yes we can certainly provide you with our proof of liability upon request! Q: Can I make arrangements weeks ahead? A: Sure! If you’d like, we can book you a year ahead! ;) Q: Is it possible to arrange a recurring pickup? A: Definitely! Some of our customers have us come by at the same time every week!